Question 1

How do I reserve my experience?

Accepted Answer

Submit a booking request through our website. Our team will review your request, confirm availability, prepare your invoice, and send your Client Service Agreement.

Question 2

Is my date automatically reserved when I submit a request?

Accepted Answer

No. Your date is not reserved until your Client Service Agreement has been signed and your 60% nonrefundable retainer has been received.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible to ensure availability. Popular weekends, holidays, and peak celebration seasons may fill quickly.

Question 4

Can I request a specific theme or color scheme?

Accepted Answer

Absolutely. We specialize in personalized experiences and will work with you to create a setup that reflects your vision, theme, and celebration style.

Question 5

Can I add upgrades after booking?

Accepted Answer

Yes. Upgrades and add-ons may be added after booking based on inventory availability, scheduling requirements, and the timing of your request.

Popular upgrades include:

• Balloon installations and arches
• Personalized welcome signs
• Marry Me signs
• Happy Birthday signs
• Additional guest setups
• Gift bags and treat boxes
• Luxury décor enhancements
• Premium styling upgrades
• Custom themed elements

We recommend requesting upgrades as early as possible to ensure availability and allow our team adequate time to prepare your experience.

Please note that additional fees may apply, and all upgrade requests are subject to approval and inventory availability.

Frequently asked questions

How do I reserve my experience?

Is my date automatically reserved when I submit a request?

How far in advance should I book?

Can I request a specific theme or color scheme?

Can I add upgrades after booking?