RENTAL & DAMAGE POLICY
Amillion Treasures Experiences (“ATE”) provides rental equipment, décor, props, styling elements, sleepover inventory, event furnishings, signage, lighting, and specialty items for use during booked experiences and events. By booking services with ATE, the Client accepts responsibility for all rental items provided during the event period.
RENTAL ITEM RESPONSIBILITY
The Client assumes full responsibility for all rental items from the time of delivery, setup, or installation until retrieval by ATE. The Client agrees to exercise reasonable care and supervision of all rental items and equipment. Rental items may not be altered, moved, modified, disassembled, relocated, painted, attached to structures, or used for purposes other than their intended function without prior written approval from ATE.
LOSS, THEFT, OR MISSING ITEMS
The Client is financially responsible for any rental item that is lost, stolen, missing, or not returned at the time of scheduled retrieval.
Replacement charges will be assessed in accordance with ATE’s current Damage & Replacement Fee Schedule.
DAMAGED ITEMS
The Client is responsible for damage caused by:
• Guests
• Children
• Family members
• Venue staff
• Vendors
• Pets
• Weather exposure
• Improper use
• Negligence
Damage includes but is not limited to:
• Tears
• Stains
• Burns
• Breakage
• Missing components
• Water damage
• Excessive dirt
• Food or beverage damage
• Wax damage
• Smoke damage
• Pet damage
• Structural damage
ATE reserves the right to determine whether an item can be repaired or must be replaced.
SLEEPOVER EQUIPMENT
For sleepover experiences:
• Teepees must remain indoors.
• No standing, climbing, hanging, or jumping on teepees.
• Decorative trays are not designed for standing, sitting, or excessive weight.
• Electrical items, lighting, and decorative elements must not be tampered with.
• Adult supervision is required throughout the experience.
HOTEL EXPERIENCE RENTALS
For hotel experiences:
• Rental items must remain within the designated hotel room or approved event area.
• The Client is responsible for complying with all hotel policies and restrictions.
• ATE is not responsible for damages caused by hotel staff, guests, or third parties once the setup has been completed.
OUTDOOR EVENTS
Rental items exposed to rain, excessive wind, extreme heat, moisture, mud, standing water, or unsafe environmental conditions may be subject to additional cleaning, repair, or replacement charges. The Client is responsible for protecting rental items from weather related damage.
SECURITY DEPOSIT
A refundable security deposit may be required for select rentals and experiences and will be returned once all items are inspected and confirmed to be free of damage, excessive soiling, or missing components.
Security Deposit:
• Sleepover Essential: $100
• Sleepover Signature: $150
• Sleepover Elite: $200
• Hotel Experience: $100
• Custom Events: Determined by scope
• Corporate Events: Determined by scope
Certain events may require a refundable security deposit.
Security deposits may be used to cover:
• Damage
• Missing items
• Excessive cleaning
• Late returns
• Unauthorized use of equipment
Any remaining balance will be refunded following inspection of rental items.
INSPECTION OF ITEMS
All rental items are inspected before delivery and after retrieval. ATE reserves the right to document item condition through photographs or video before and after each event.
EXCESSIVE CLEANING
Additional cleaning fees may be assessed when rental items require cleaning beyond normal use.
Examples include:
• Food spills
• Beverage spills
• Makeup stains
• Permanent marker
• Glitter
• Slime
• Paint
• Pet hair
• Smoke odors
REPAIR OR REPLACEMENT COSTS
The Client agrees to pay repair or replacement costs for damaged, missing, or destroyed items. Replacement fees are outlined in the current Damage & Replacement Fee Schedule and may be adjusted if actual replacement costs exceed listed amounts.
LIMITATION OF LIABILITY
ATE shall not be responsible for injuries, accidents, property damage, or losses resulting from misuse of rental equipment by the Client, guests, vendors, venue personnel, or third parties.
ACKNOWLEDGEMENT
By booking services with Amillion Treasures Experiences, the Client acknowledges that they have read, understood, and agreed to the terms of this Rental & Damage Policy.