CANCELLATION & REFUND POLICY
At Amillion Treasures Experiences, significant planning, scheduling, design preparation, inventory reservation, staffing coordination, and purchasing begin immediately upon booking. For this reason, the following Cancellation & Refund Policy applies to all events and experiences.
NONREFUNDABLE RETAINER
A nonrefundable retainer equal to sixty percent (60%) of the total event investment is required to secure an event date. Once received, the retainer is nonrefundable under all circumstances, including client cancellation, schedule conflicts, venue changes, weather concerns, or changes in personal circumstances. The retainer compensates ATE for reserving the event date, administrative services, planning, design work, consultation time, inventory reservation, and preparation activities.
CLIENT CANCELLATIONS
If the Client cancels an event after booking, the following terms apply:
More than fourteen (14) days before the event:
• Retainer remains nonrefundable.
• Any additional payments made beyond the retainer may be refunded, less any costs incurred for custom items, special orders, or services already performed.
Between fourteen (14) days and seventy two (72) hours before the event:
• Retainer remains nonrefundable.
• Any approved refunds will be reduced by costs incurred for custom items, special orders, planning services, design work, staffing commitments, and materials purchased specifically for the event.
Within seventy two (72) hours of the event:
• All payments become nonrefundable.
• No refunds will be issued.
DAY OF EVENT CANCELLATIONS
If the Client cancels on the event date, fails to provide venue access, fails to appear, or otherwise prevents ATE from performing services, no refunds will be issued.
RESCHEDULING POLICY
Clients may request one courtesy reschedule with at least fourteen (14) days written notice. Rescheduled events are subject to date availability. Additional reschedule requests may be subject to administrative fees and current pricing.
CUSTOM ITEMS & SPECIAL ORDERS
Custom signage, personalized décor, printed materials, foam board props, treat boxes, gift bags, specialty rentals, and custom ordered products are nonrefundable once production or ordering has begun. Any costs incurred for custom items will be deducted from any eligible refund.
WEATHER RELATED EVENTS
For outdoor events, ATE will make reasonable efforts to work with the Client to identify alternative solutions when weather conditions impact the event. Weather related cancellations are subject to the rescheduling provisions outlined in this policy. Refunds will not be issued solely due
to unfavorable weather conditions.
NO SHOWS
Clients who fail to communicate, fail to provide venue access, fail to appear, or otherwise abandon the event will forfeit all payments made.
REFUNDS
Approved refunds, if any, will be processed within fourteen (14) business days of approval. Refunds will be issued using the original payment method whenever possible.
ATE CANCELLATION
If ATE is unable to provide services due to circumstances solely within its control and no reasonable alternative can be arranged, the Client will receive a refund of all amounts paid, including the retainer. This provision does not apply to circumstances beyond ATE’s control, including severe weather, natural disasters, emergencies, government restrictions, transportation interruptions, or other force majeure events.
ACKNOWLEDGEMENT
By booking services with Amillion Treasures Experiences, the Client acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.